Cancellation Policy

Cancellation Policy

The booked reservation can be cancelled qithin 48hours after booking in order to receive full refund. You cannot cancel the booking after 48hours or during the booked  day, you will not receive any refund. You may contact support@hirento.com for more information.

 

Customers cancellation

For accepted reservations, the cancellation policy is in your itinerary. Customers who cancel their reservation are refunded according to below:

  • The HiRento service fee is non-refundable.

  • A guest can receive a full refund of the booking fees if they cancel the booking at least 48 hours after booking. However, a guest will only receive a 50% refund of the booking fees if the cancellation is made at least 7 days prior to the check-in time for the booking. If this is not done then no refund will be given at all. Finally, there is no refund given all at if a guest decides to cancel after check-in.

  • If there is a complaint from either party, notice must be given to HiRento within 24 hours of arrival.

  • HiRento will mediate when necessary, and has the final say in all disputes.

  • A reservation is officially cancelled when the customers clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.

  • Cancellation policies may be superseded by the Customers Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.

  • Applicable taxes will be retained and remitted.

Host cancellation

If Host need to cancel a reservation, Customers can choose to rebook with another Host or to be fully refunded.

Because cancellations can have serious implications on a Customers's trip, there are penalties that will be applied for Tour Guide cancellations.

  1. How do the cancellation penalties work?

Because cancellations can have serious implications on a customers's trip, there are penalties that will be applied for tour guide cancellations.

A cancellation fee.

If you cancel any reservation within 7 days of check-in, you'll be charged a USD$100 fee. Additionally, if you cancel more than one reservation within a six-month period, you'll be charged $50 per cancellation.

We'll automatically deduct any applicable cancellation fees from your next payout.